FAQ
tkpk FAQ — Security, Deposits, Withdrawals and Support
The questions that come up most often when using tkpk — account security, live dealer game rules, how to deposit and withdraw via bKash or Nagad, and the easiest ways to reach support — are all answered together on this page. If you don't find what you need, our 24/7 live chat is always available.
Questions by topic
Stay Safe
From spotting fake sites to keeping your account secure — everything you need to know to play safely on tkpk is in this section. Always access your account from the tkpk Login page and verify the link before proceeding.
Fake sites usually use a slightly different domain — such as extra hyphens, numbers or misspellings. The real tkpk address is always tkpkapp.cam. Check this domain in your browser's address bar and avoid clicking suspicious links. Always verify any link claiming to be tkpk before clicking, whether it comes via social media or a message.
Use a password of at least 12 characters that combines uppercase and lowercase letters, numbers and special characters (such as @, #, !). Do not use your name, date of birth or phone number as a password. Avoid using your tkpk account password on any other site. A password manager can help you keep track without memorising them.
Change your password immediately and contact tkpk via live chat or email. The support team will review account activity and take the necessary steps. Check your authorised devices and recent login logs. If you receive an unknown OTP on your registered email or mobile, do not share it with anyone.
Yes. tkpk uses SSL encryption, which means all data exchanged between your browser and the server is securely encrypted. If you see a padlock icon in your browser's address bar, the connection is secure. Payment information is kept under particularly strong protection.
Never. No tkpk support agent or staff member will ever ask for your OTP, bKash/Nagad PIN or password. Anyone — by phone, message or live chat — who asks for this information is a fraudster. Report such incidents to tkpk support immediately.
Live Dealer Games
tkpk offers live casino games from multiple studios including Evolution and Pragmatic Play Live. Visit the tkpk Casino page to see the full range of games.
Yes, tkpk's live casino works fully on both mobile browsers and the app. The dealer stream, betting area and game history all display properly on a smartphone screen. A stable internet connection (Wi-Fi or 4G/5G) is recommended for the best experience.
In a live dealer game, a real dealer runs the game from a studio via a live video stream. You place bets on screen and see results in real time — there are no computer-generated animations. tkpk carries streams from established studios such as Evolution and Pragmatic Play Live.
Roulette has a spinning wheel with numbers 1 to 36 and a zero (0). You can bet on any number, the colour of a number (red/black), odd/even, or specific number groups. The ball spins around the wheel and the number it lands on is the result. A winning bet on a single number generally pays 35 times your stake.
Baccarat is one of the simplest live casino games. There are essentially three bets: Player wins, Banker wins, or Tie. The hand whose total points are closest to 9 wins. tkpk also offers low-limit tables for new players, so you can start small.
Each live table has its own bet limits, which are shown on screen when you open the table. Options generally range from low-limit tables up to high-limit VIP tables. tkpk VIP members can play at dedicated tables with additional benefits.
How to Withdraw
You can withdraw your winnings from tkpk using bKash, Nagad, Rocket, Upay or bank transfer. Common questions about withdrawal times and the process are answered below.
Yes. tkpk's withdrawal process runs 24 hours a day, 7 days a week. Withdrawal requests sent at night or on Friday–Saturday are generally completed within 15 minutes to 2 hours. Bank transfers may take additional time due to the bank's own processing schedule.
Yes, "Pending" means your request has been received and is being processed. tkpk generally completes withdrawals within 15 minutes to 2 hours. If more than 2 hours have passed and the status has not changed, contact live chat with your account ID.
The normal processing time for a withdrawal from tkpk to bKash is 15 minutes to 2 hours. In most cases the money reaches your bKash account within that window. The same timeframe applies to Nagad, Rocket and Upay.
The minimum withdrawal amount at tkpk is ৳1,000. Requests below this amount will not be accepted. Your account balance must be ৳1,000 or more, and any bonus wagering requirements must be met before withdrawing.
No. Under tkpk's rules, withdrawals can only be made to a wallet or bank account registered in the player's own name. Requests to send funds to another person's number will be declined. This is a standard security measure to prevent fraud and money laundering.
Deposit Questions
Depositing on tkpk is straightforward via bKash, Nagad, Rocket, Upay or bank transfer. For special deposit benefits on slot games, see the Slots page.
Log in to your tkpk account, go to the deposit option and select Nagad. Follow the instructions on screen — enter your Nagad number, enter the amount, and confirm with your Nagad PIN. The minimum deposit amount is ৳500. Once the transaction is complete, your tkpk balance will update immediately.
tkpk currently accepts deposits via five methods: bKash, Nagad, Rocket, Upay and bank transfer (major banks including Dutch-Bangla Bank, Islami Bank and BRAC Bank). The minimum deposit for each method is ৳500. Cryptocurrency is not supported.
tkpk does not charge any additional fee on deposits. However, your mobile banking service (bKash, Nagad, Rocket or Upay) may apply its own service charges according to its terms — contact that service directly for details.
Generally yes. Once a payment via bKash is completed successfully, your tkpk balance updates within a few minutes. If the balance has not appeared after 5–10 minutes, contact live chat with a screenshot of the bKash transaction.
The minimum deposit at tkpk is ৳500, which applies to slots and all other game types. Depositing ৳500 or more for the first time makes you eligible for a 200% welcome bonus of up to ৳5,000 (subject to 10x wagering on the bonus amount). Example: a ৳1,000 deposit earns a ৳2,000 bonus, giving a total balance of ৳3,000; wagering requirement: ৳2,000 × 10 = ৳20,000.
Support Questions
tkpk support is always available for any issue related to responsible gaming or your account. Visit the Responsible Gaming page to learn about setting limits and self-control tools.
tkpk has two support channels: 24/7 live chat (directly from the website or app) and email support. Live chat is the most effective option for quick help. Email is more convenient for complex matters, submitting documents or detailed complaints.
Yes. tkpk's support is active 24 hours a day, 7 days a week. If you run into any issue at 2 AM or early morning, live chat is available immediately. There are no breaks on holidays or at night.
To get your issue resolved quickly, have the following ready: your tkpk username or account ID, a brief description of the problem, the reference number of the relevant transaction (if available), and a screenshot (if an error message is showing). Providing these details helps the agent find your account and assist you faster.
Yes. tkpk support assists in both Bengali and English. If you write in Bengali, you will get a reply in Bengali. Providing Bengali-language support to Bangladeshi players is a priority for tkpk.
The tkpk support team works to respond to emails as soon as possible. For urgent matters, live chat is the fastest option. Email response times depend on the nature of the issue and the volume of requests at that time. Include as much detail as possible when sending an email.
Still have questions? Talk to us directly
If you didn't find the answer to your question in the FAQ above, the tkpk support team is ready to help. We assist in both Bengali and English — 24 hours a day, 7 days a week.
Live Chat
Click the live chat button on the website or app — an agent will connect with you right away. This is the fastest route for urgent matters.
Email Support
For detailed information or to send documents, contact us by email: [email protected] — we will reply as soon as possible.
Please note: tkpk support will never ask for your password, OTP, or mobile banking PIN. Any such request is a sign of fraud.