tkpk's Privacy Policy

This Privacy Policy ("Policy") sets out clear guidelines on the handling of personal information between tkpk ("we", "our", "tkpk") and users of our website and mobile application ("you", "member"). By using any service provided by tkpk, you are considered to have agreed to the terms of this Policy.

This Policy applies to all our services — casino games, sports betting, live casino and any other section. To understand the full terms of use for our platform, please read our Terms and Conditions page, where your rights and responsibilities are described in detail.

2.1 Information Provided at Registration

When you open an account at tkpk, we collect the following information:

• Full name and date of birth (for age verification — to confirm 21+)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment account details — bKash, Nagad, Rocket or Upay number and bank account details
• User's preferred language and communication method

2.2 Automatically Collected Information

Certain information is collected automatically while you use our platform:

• IP address and device type
• Browser version and operating system
• Page browsing history and session duration
• Game play records and betting activity
• Deposit and withdrawal transaction details

2.3 Cookies and Tracking Technologies

Cookies are used on the tkpk website and app. Cookies are small data files stored on your device that help us improve the quality of our services. Session cookies, persistent cookies and analytics cookies may be used. You can disable cookies from your browser settings, though this may limit certain services.

3.1 Primary Purposes

Your information is used for the following reasons:

• Account registration, verification and management
• Processing deposit and withdrawal transactions
• Ensuring bonuses and rewards are delivered
• Verifying member identity and preventing fraudulent activity
• Verifying the 21+ age requirement

3.2 Customer Service and Communication

tkpk's live chat and email support team uses your account information to resolve your questions and issues. We may send you service-related notifications, security alerts and important updates by mobile or email.

3.3 Responsible Gaming

By monitoring your gaming behaviour we try to identify unusual patterns and activate responsible gaming tools when needed. tkpk helps members maintain healthy gaming habits — to learn more, read our Responsible Gaming guidelines.

3.4 Analysis and Service Improvement

Aggregated and anonymised data is analysed to evaluate platform performance, game preferences and user experience. This analysis helps us continually improve the quality of our services.

4.1 Payment Processors

The necessary transaction information is shared with bKash, Nagad, Rocket, Upay and banking services to complete deposits and withdrawals. This information is used solely for the relevant transaction and in accordance with the respective payment provider's own privacy policy.

4.2 Technology and Service Partners

Game software providers, cybersecurity services and cloud infrastructure providers assist in running technical operations. These partners are given limited access only to the information necessary for their specific tasks and are bound by strict confidentiality agreements.

4.3 Legal Obligations

We may be legally required to disclose necessary information in response to a valid order or directive from a competent court or law enforcement authority. In such cases we will provide only the minimum information required by law.

4.4 No Sale or Transfer

tkpk never sells, rents or commercially transfers your personal information to third parties. Your information is kept solely for the purpose of providing tkpk's own services.

5.1 Technical Security

tkpk uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — on all data transmissions
• Encrypted database storage
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Login protection via OTP verification

5.2 Administrative Security

Our staff are given access only to the information necessary for their role. All staff receive privacy training and are bound by strict confidentiality agreements. Access logs are reviewed regularly.

5.3 Response to a Data Breach

If a security breach occurs and it affects your personal information, tkpk will notify you within a reasonable time and provide guidance on the protective steps you should take.

6.1 Active Accounts

Your information will be retained for as long as your account remains active. This is essential for providing the service and is needed to keep your gaming history, transaction records and bonus activity organised.

6.2 After Account Closure

Even after an account is closed or deactivated, necessary information may be retained for a set period for legal obligations, dispute resolution or fraud prevention purposes. Once that period has passed, the information will be securely deleted or anonymised.

6.3 Transaction Records

Financial transaction records may need to be retained for an extended period in accordance with legal requirements. These records are kept primarily for financial audit and fraud prevention purposes and are not used for commercial purposes.

7.1 Right to Know

You may request at any time to know what information tkpk holds about you. Upon request through our support channels, we will provide details of the information we hold within a reasonable time.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Supporting documents may be required for identity verification, particularly when changing key details such as name or date of birth.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages and marketing notifications, you may opt out at any time through support. However, you will continue to receive essential service-related notifications (such as transaction confirmations or security alerts).

7.4 Right to Close Your Account

You may request to permanently close your tkpk account at any time. Any pending transactions will be completed before the account is closed, and any outstanding balance will be settled. Even after closure, some information may be retained for legal reasons as described in section 6.2.

All tkpk services are for persons aged 21 and above only. We do not intentionally collect any information from minors. Age verification is mandatory during the account registration process.

If it comes to our attention — or is reported to us — that a minor has registered by mistake, that account will be closed immediately and the associated information will be deleted. For more details on this, visit our FAQ page.

tkpk reserves the right to update this Privacy Policy when necessary. If any significant changes are made, the "Last Updated" date at the top of the page will be changed. For notable changes, we will attempt to notify registered members by mobile or email.

Continued use of the platform after an updated policy is published will be considered as your agreement to the revised terms. You should therefore visit this page from time to time to stay informed of the latest updates.

10.1 Privacy-Related Requests

If you have any questions about this Privacy Policy or wish to make a request regarding your information, please contact us via our 24/7 live chat or email. Our support team is able to assist in both Bengali and English.

Email: [email protected]

10.2 Complaint Resolution

If you have any complaint about how your information is used or protected, please let us know directly through our support channels. We will review it within a reasonable time and get back to you. For more complete information about tkpk, visit our About Us page.